Return & Exchange

Return & Exchange Policy

We want you to feel comfortable and confident when shopping at Ceerom, that’s why we offer a 30-day return & exchange policy. If for any reason you're not satisfied with your purchase, you may return or exchange the unused item in its original condition as long as you contact us within 30 days from the delivery date. 

Return & Exchange Conditions

1. Items returned without authorization will not be accepted.

2. The time frame for return & exchange must not exceed 30 days from when the original order was received.

3. All items must be returned in their original condition, without scratches or signs of wear, and must not be resized or altered in any way. Attention: All rose/yellow gold Jewelry is plated 1um color on the surface of 925 silver.  During daily wear, rubbing or bumping will cause fade, which is normal. It is not a quality issue. 

4. When returning or exchanging items, customers must use a shipping method that has tracking on it. Returns or exchanges with no tracking will not be processed.

5. For return, any promotional gifts received must be included with the returned items. Otherwise, the retail price of the promotional gift will be deducted from the refund.

Note: Please do not send your return to the address on your package. That is not our return address and will affect the processing of your return.

Non-Refundable Items

1. Final Sale items are not eligible for refund, exchange or resize.

2. Items that were worn, or sent to you as Replacement/Exchange are not refundable

3. "Design your own" items, the stone color, metal, and chain length, etc. chosen based on your personal preference are non-refundable. Ceerom will charge a 20% restocking fee for the exchange of these items.

4. Personalized items with “engravings” and “photos”, such as rings, necklaces and bracelets, are non-refundable. Ceerom will charge a 20% restocking fee for the exchange of the personalized items.

Refunds

1.Returns will be processed within 5 days upon receipt of your package. The refund will be issued to your original payment account within 7 days.

2.The refund will be issued to your original payment account or in the form of store credit (gift card) as you requested.

Please Note:
* If you want the refund to be issued to your original payment account, please contact one of Ceerom representatives to get an authorization.

* If your order qualifies for our free shipping service, we will issue a full refund once we receive the returned items. Please note that any additional shipping fees paid for delivery services are non-refundable.

Ceerom will reimburse customer $10 as the return shipping fee via store credit under the following circumstances.
1. Customer received the wrong item.
2. The item is broken, defective, or has an incorrect engraving. (For broken or defective items, customers must contact Ceerom within 48 hours of receiving their order.)
When it comes to exchange, customers will be charged $10 for the exchange shipping fee via PayPal under the following circumstances.
1. Customer ordered the wrong size.

2. Customer does not like the item in person.

Self-Service Return & Exchange Instructions

We will issue a $10 store credit(gift card) for exchange & return as a reimbursement for the shipping fee our customers might have paid for sending packages back. 
Exchange & Return Flow

Step 1: Fill out the exchange&return form that comes with your order.

Step 2: After sending your package out and send tracking info（tracking number and shipping courier）to service@ceerom.com

Step 3: Package received and inspected by Ceerom.

Step 4: Store credit issued to customer by Ceerom.

Step 5: (For exchanging)Customer uses store credit(gift card) to order new item(s).

Please Note: Please don‘t send your return to the address on your package. That is not our return address and will affect the

lcome to contact us if you have questions before placing your order.
Generally, all items will be sent into production 8 hours after we receive the payment. Therefore, any cancellations after that time will incur a 20% material and processing fee.

Note: Once your order is dispatched, it cannot be canceled.